Chukis (referred to as "we", "us" or "our") is a small Australian business based in Victoria that sells handmade kids' cornhole bags and related toys.

We are committed to protecting your privacy and handling any personal information you provide to us responsibly and securely.

1. What personal information do we collect?

We only collect the personal information that is reasonably necessary to provide our products and services to you. This includes:

• Name

• Delivery/shipping address

• Email address

• Phone number (optional, for delivery updates)

• Payment details (processed securely via WIX Payments or our chosen payment gateway—we do not store full card details ourselves)

• Any order notes or special instructions you provide

We do not collect sensitive information (such as health information) or market to children directly.

2. How do we collect your personal information?

We collect your information directly from you when you:

• Place an order on our website

• Contact us via email, form or phone

• Subscribe to our newsletter (if offered)

We use the WIX e-commerce platform, which handles the technical collection and secure transmission of this data.

3. Why do we collect, use and hold your personal information?

We collect, use and hold your personal information for the following main purposes:

• To process and fulfil your order (including arranging payment and shipping)

• To communicate with you about your order (e.g. order confirmation, shipping updates, delivery issues)

• To provide customer support if you contact us

• For basic record-keeping and accounting (as required by Australian tax law)

• To prevent fraud or misuse of our services

We do not use your information for marketing unless you have specifically opted in (e.g. to a newsletter), and you can unsubscribe at any time.

4. Who do we disclose your personal information to?

We may disclose your personal information to third parties only when necessary to fulfil your order or run our business, including:

• Australia Post or our chosen shipping carrier (to deliver your order)

• Our payment processor (e.g. via WIX Payments/Stripe/PayPal—to process payment securely)

• WIX (our website and e-commerce platform provider) for hosting, analytics and order management

• Our accountant or bookkeeper (for tax and business records—subject to professional confidentiality)

We do not sell your personal information to third parties for marketing purposes.

Some of these third parties (e.g. WIX servers, international payment processors) may store data outside Australia. We take reasonable steps to ensure any overseas recipients handle your information in a way consistent with Australian privacy expectations.

5. How do we protect your personal information?

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. This includes:

• Using secure WIX platform features (SSL encryption, secure payment gateways)

• Limiting access to your information to only those who need it to perform their role

• Securely destroying or de-identifying information when it is no longer needed

However, no method of transmission over the internet or electronic storage is 100% secure.

6. How long do we keep your personal information?

We keep your personal information only for as long as necessary for the purposes outlined in this policy, or as required by law (e.g. tax records for 7 years). After that time, we will securely delete or de-identify it.

7. Accessing or correcting your personal information

You have the right to request access to the personal information we hold about you and to ask us to correct any inaccuracies.

To make a request, please contact us using the details below. We will respond within a reasonable time (usually 30 days).

8. Complaints

If you have any concerns about how we have handled your personal information, please contact us first so we can try to resolve it.

You can also contact the Office of the Australian Information Commissioner (OAIC) if you wish: Website: www.oaic.gov.au Phone: 1300 363 992

9. Changes to this Privacy Policy

We may update this policy from time to time to reflect changes in our practices or the law. The updated version will be posted on this page with a revised "Last updated" date.

10. Contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

Chukis

Email: Contact@chukis.com.au

Thank you for trusting Chukis with your information.